Shipping & Return Policy

Shipping Policy

All of our products are shipped via UPS, FedEx or USPS in some cases. Most orders are processed and shipped within 5–20 business days from the date of purchase. Shipping times may vary based on current sales volume and order size.

Once your order ships, you will receive a tracking number so you can monitor delivery progress. If you need your order by a specific date, please reach out and we’ll do our best to accommodate your timeline.

If you prefer to pick up your order in person, you may do so at:

395 Tollhouse Rd, Springfield, OH 45504
Please contact us in advance to confirm that your order is ready for pickup.

Return Policy

We want you to be completely satisfied with your purchase. If you would like to return an item, please contact us within 30 days of purchase to begin the return process.

For returns due to damage or defects, or for other concerns, please get in touch so we can assist you promptly.

To initiate a return or discuss your order, contact us directly — we’re here to help.

Privacy Policy

Your privacy is important to us. We will never sell or share your personal information with third parties. If you have any questions about our privacy practices, please get in touch.

Thank you for choosing Select Stair Parts — we truly appreciate your business!